Cookie Policy
Last Updated: December 9, 2025
1. Introduction
This Cookie Policy explains how Respony ("we", "us", "our") uses cookies and similar technologies when you visit our website and use our AI-powered customer research platform (the "Service").
2. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently, provide information to website owners, and improve user experience.
3. Our Cookieless Approach
Respony operates primarily in cookieless mode. We believe in privacy-first analytics and have designed our Service to minimize the use of cookies and tracking technologies.
We use PostHog for analytics, which is configured in cookieless mode. This means we can understand how users interact with our Service without storing tracking cookies on your device.
4. Types of Cookies We Use
4.1 Essential Cookies
These cookies are strictly necessary for the operation of our Service. They enable core functionality such as:
- Authentication: Keeping you logged in during your session
- Security: Protecting against cross-site request forgery (CSRF)
- Session Management: Maintaining your session state
Essential cookies cannot be disabled as they are required for the Service to function properly.
4.2 Analytics (Cookieless)
We use PostHog for analytics in cookieless mode. This means:
- No tracking cookies are stored on your device
- IP addresses are anonymized
- We collect aggregated, non-personal usage data
- You cannot be individually identified through analytics
4.3 Third-Party Cookies
Some third-party services integrated into our platform may set their own cookies:
- Google OAuth: When you sign in with Google, Google may set cookies for authentication
- Paddle: Our payment processor may set cookies during the checkout process
These third-party cookies are governed by the respective privacy policies of these providers.
5. Cookie Details
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| next-auth.session-token | Authentication session | 30 days | Essential |
| next-auth.csrf-token | Security (CSRF protection) | Session | Essential |
| next-auth.callback-url | Redirect after authentication | Session | Essential |
6. Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies
- Delete all cookies when you close your browser
Please note that blocking essential cookies may prevent you from using certain features of our Service, such as staying logged in.
Browser-Specific Instructions
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and website data
- Edge: Settings → Cookies and site permissions → Cookies and site data
7. Do Not Track
Some browsers include a "Do Not Track" (DNT) feature. Since we operate in cookieless mode for analytics, we already minimize tracking by default. Our Service respects your privacy regardless of your DNT setting.
8. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy.
9. Contact Us
If you have any questions about our use of cookies, please contact us:
Respony
Email: support@respony.com
Website: https://respony.com